FAQ - Worth knowing

Choose your category​

Children prices

The prices are per night and per child as a share of the adult price.

Up to 1st birthday13 %
Up to 3rd birthday19 %
Up to 6th birthday32 %
Up to 10th birthday38 %
Up to the 14th birthday43 %
Up to the 18th birthday48 %


Accomodation of the children in a separate room: The oldest child pays the single room price (normal price + 25%), for the second child the children’s tariff applies according to the table.


Special price for parents traveling alone with their child: The adult pays the single room price (+25%), in return the child receives the children’s rate according to the table.

Seasonal calendar

Here you can see our seasonal calendar for 2023/2024. Our pricing is based on the current hotel occupancy and the seasons.

Therefore: early booking is worthwhile!

Reservation options

We are available for you daily from 06:00 a.m. to 10:30 p.m. by phone or email and will answer all your questions about your stay with us. You are also welcome to inquire online or book directly.

Direct booking

Direct booking is worth it, because you get the best price on our website.

Advance booking of additional services

We recommend that you book your desired spa treatments in advance in order to be able to meet your appointment requests as best as possible. You are welcome to contact us by phone, email or you can also use the inquiry form on our website.


It is also worth booking early for our culinary delights: our pampering menu costs €40 for early booking (instead of the regular €50) and €25 for children (instead of €30).


Additional bookable services:

  • Espresso machine € 10,-
  • Fruit plate € 10,-
  • Praline fruit plate € 15,-
  • Bottle of Rosé EDELWEISS house sparkling wine € 35,-
  • Bottle of Moet & Chandon 0,75l € 85,-

We ask for your understanding that we do not accept any pets at the EDELWEISS.


By car:
Motorway A 8 – Munich towards Salzburg – exit “Bad Reichenhall” – federal road via Bayrisch Gmain – Bischofswiesen – Berchtesgaden center – directly opposite the AlpenCongress Berchtesgaden
Attention: please select the function “Avoid toll roads” in the navigation system.


Tauernautobahn A10 in the direction of Salzburg (attention: vignette obligation!) – Grödig/Berchtesgaden exit – via Grödig and Marktschellenberg – towards Berchtesgaden center – directly opposite the AlpenCongress Berchtesgaden


By plane:
Salzburg Airport is only 30 minutes away from the Hotel EDELWEISS. Taxi for up to 4 people – 55.00 euros per trip


Please book this service with us up to 24 hours before arrival.


By train:

Berchtesgarden train station
We will be happy to pick you up free of charge from the Berchtesgaden train station with our taxi service. Please book this service with us up to 24 hours before arrival.


Other train stations nearby:
Freilassing train station
Salzburg main station


Distance Berchtesgaden – Salzburg/MUC/Grossarl:

You can reach the city of Salzburg in about 30 minutes, Grossarl in about an hour and Munich in about 1.5 – 2 hours. There is a very good connection to Salzburg by public transport. You can get timetables at the reception.

Arrival and departure times

We always want to give you a perfect, lovingly prepared room. We therefore ask for your understanding that the room cannot be occupied before 3 p.m. On the day of departure we will make your room available to you by 11:00 a.m.


In the event of late arrival and early departure, the room will be billed on the agreed dates. If you arrive before 3 p.m. or leave after 11 a.m., the spa area can be used free of charge. On the day of departure, the EDELWEISS Spa is available to you until 3:00 p.m. Please report this to the reception.

Distance to ski areas

The public bus stop is right in front of the Hotel EDELWEISS, where the public (ski) buses go to the following ski areas:

  • Jennerbahn or Koenigssee
  • Rossfeld ski area
  • Götschen ski lifts


With the guest card, the buses can be used free of charge. There is a ski rental directly at the Berchtesgaden/Oberau ski school or at Intersport Renoth.

Parking facilities

For the check-in you can park directly in front of the hotel. Afterwards you can park in the public underground car park. The entrance is directly opposite the hotel. On the 2nd basement level there are parking spaces reserved especially for the hotel (daily fee €8.00).


From the garage you can take the elevator directly to the reception or to the floor of your room. Max. entrance height: 2.00 m. Our car lift can also be used for taller cars (max. 2.20 m). If necessary, please let the reception know. There are a total of six charging stations (including two Tesla stations) for e-vehicles in the underground car park at -2.

E-charging station

In the second basement of the underground car park you will find our e-charging station for your electric car. We have a type 2 connection and a Tesla charging station there. We do not have charging cables – please bring them yourself! To use the e-charging station, please come to the reception with your room card. As a hotel guest, this will be activated free of charge.


You can enjoy our EDELWEISS breakfast from 07:00 – 10:30.

We are also happy to welcome non-hotel guests to our EDELWEISS gourmet breakfast from the buffet:

  • € 38,- per adult
  • € 25,- children 11-14 years
  • € 10,- children 6-10 years

We kindly ask you to make a reservation in advance, for example via our website.

The price for the arrival breakfast is:

  • € 27,- per adult
  • € 20,- for children from 11-14
  • € 6,- for children 6-10
Coffee & Cake

Enjoy a freshly ground coffee with a delicious, homemade piece of cake from our patisserie in one of our A la carte restaurants.


Special tip: From the Panorama Restaurant, you have the perfect view of the mountain panorama of the Berchtesgaden Alps. The large roof terrace invites you to linger.

Hotel restaurant

Delicacies of the Bavarian-Alpine cuisine combined with international classics: The indulgence menu as part of the half board is served from 18:30 – 20:00 (start) in our hotel restaurant.


Early booking is worthwhile, our indulgence menu costs 40,- € (instead of 50,- € regular) and for children 25,- € (instead of 30,- €).


For external guests we offer the 5-course menu for € 60,- per person.


We kindly ask you to reserve your table in time by calling +49 8652 9799-0.

Restaurant Panorama

Pure indulgence with panoramic views of the Berchtesgaden mountains on the 6th floor with large roof terrace.

Our opening hours:

We are open Thursday to Saturday from 11:00 am – 10:00 pm (warm cuisine from 11:30 am – 9:00 pm) and Sunday to Wednesday from 11:00 am – 6:00 pm (warm cuisine from 11:30 am – 5:30 pm).

For table reservations please call +49 8652/9799-220 or visit our website.

Evening dress is requested. 

Restaurant Einkehr

Located on the first floor directly at the Weihnachtsschützenplatz to the pedestrian zone, with covered terrace and a wide selection of pasta dishes & pizza.


Our Einkehr is open daily from 11:00 to 22:00 for you. Hot food is available until 22:00.


We are happy to accept table reservations at +49 8652/9799-225 or via our website.


On the first floor opposite the reception is our hotel & cocktail bar with lobby and terrace. Your meeting place for cozy hours with continuous warm cuisine from 11:00 – 22:00. Open from 08:00 – 24:00 – table reservations gladly under +49 8652/9799-222.

Gasthof Neuhaus

Typical Bavarian cuisine, directly opposite the hotel in the pedestrian zone with an inviting beer garden.


Open from 11:00 to 22:00. Warm cuisine from 11:30 – 20:30. 


Reservations under +49 8652 9799-280.

Restaurant visit for external guests

We are happy to welcome external guests in all our restaurants.


Depending on availability and hotel occupancy, you can have breakfast in our hotel restaurant or enjoy our EDELWEISS indulgence menu in the evening.


EDELWEISS gourmet breakfast from the buffet:

  • € 30,- per adult
    € 20,- per child (7 – 15 years)


5-course indulgence menu in the hotel restaurant:

  • € 60,- per adult
    € 30,- per child (7 – 15 years)
Vegan / Vegetarian / Lactose-free dishes

On our menu you will find mainly meat & meatless/vegetarian dishes. In part, we also offer vegan dishes.


So that we can cater to your needs, please let us know in advance if you would like vegan dishes.


This also applies to lactose-free / gluten-free dishes: We have gluten- and lactose-free products in the hotel, for example, there is a special corner for this at breakfast. Our pampering menu in the evening also always has a menu especially for food intolerances.

Opening hours & applications

Our EDELWEISS SPA is open daily from 09:00 to 19:00 for you.


Let our team of first-class and friendly experts pamper you. Immerse yourself in our world of peace and relaxation. We will be happy to advise you personally at our spa reception on the 5th floor or by telephone on +49 8652 9799-290.


You can find our treatments here.

Sauna information

Our sauna area is open from 10:00 – 22:00.


The sauna area is an absolute rest & nude area. Children and teenagers under 16 years are not allowed to enter the sauna area (Adults Only). For children we have a textile sauna in the swimming pool (6th floor).


We kindly ask you not to reserve sunbeds.

Panorama bath

Pool opening hours: 07:00 – 22:00
Water temperature: approx. 30 °C
Swimming pool: 13,50 m long / 6,20 m wide
Water gymnastics: 3 times a week

Temperature whirlpool: 36°C

Day Spa

Treat yourself to a day out at Hotel EDELWEISS Berchtesgaden.


Included in the price are:

Use of the entire EDELWEISS Spa
Gourmet breakfast from the buffet from 08:00 – 10:30 a.m.
Wellness bag with bathrobe and towels for the day
in the wellness area tea, water and a small selection of fruit are also available as refreshment
€ 40,- voucher for an application of your choice



  • Monday to Friday € 105
  • Saturday, Sunday & on holidays € 120,-.


Click here for registration.

Children bathing supervision

We do not have bathing supervision for children in our pool areas. Please supervise your children yourself, we assume no liability for this.

Slippers, bathrobes & towels

For our hotel guests, bathrobes, towels and bath slippers are available in your rooms.


For the sake of the environment, you can of course take your own bath slippers with you, as we otherwise have to throw them away after use for hygienic reasons.


Should you as a Day Spa guest have forgotten your wellness utensils – no problem! As part of the Day Spa, we will provide you with a bath bag for the duration of your stay.

Pool bistro & bring your own food

Pool bistro on the 6th floor for the little hunger in between. Enjoy delicacies from the bistro menu in your bathrobe with a beautiful view of the Alps.
view of the Alps.


Open 11:00 – 18:00 o’clock


Please refrain from distorting food you have brought yourself in the pool bistro as well as in the SPA area. Thank you!


Our fitness room is located on the 5th floor and is open for you daily from 07:00 to 22:00.


Please use appropriate sportswear & shoes.


Children under 14 years old are allowed access only when accompanied by an adult.

Free wifi

We have free wifi throughout the house. To get on, connect to “[email protected]”, open Internet Explorer, accept the terms of use & off you go.

Vouchers & Promotional Items

A piece of EDELWEISS for your home?


Our EDELWEISS articles are available in our EDELWEISS Shop.


Or let your loved ones make their own impression of our house and give a value voucher.


Click here to go to our voucher world.


Rooms are cleaned daily between 09:00 and 14:00. If you want your room cleaned at a specific time, please contact the reception.


Please contact the hotel bar at +49 8652/9799222 and order from our room service menu.

Room service – extra charge € 10,00.

Guest card

At check-in you will receive a digital guest card. The guest card is the key to many offers in the tourist region Berchtesgaden-Königssee, in the Bavarian State Spa Bad Reichenhall and Bayerisch Gmain, in the Salzburger Land and in the Chiemgau.

With the guest card you can travel free of charge on almost all bus and train lines in the area of the Berchtesgaden-Königssee region. Car users benefit from a 50% discount on municipal excursion parking lots. At numerous facilities or events you receive free or reduced admission. The guest card brochure for more information is available in the rooms.

Luggage service

Please do not hesitate to contact our reception if we can assist you with your luggage. We are happy to provide secure luggage storage at the reception on your arrival and departure day. Suitcase trolleys are available in the underground car park on the second basement level.

Child care and baby utensils

For the smallest guests, a babysitting service can be booked on request and with advance notice. Because happy babies need relaxed parents. For a fee of € 20,- per hour, a single childcare provider will take full care of your little ones individually by arrangement. Childcare in the Kids Club for children over the age of 3 is free of charge.


Opening hours of the EDELWEISS Kids Club:
(Outside vacation periods)

Friday: 17:00 – 21:00
Saturday: 09:00 – 13:00 h and 17:00 – 21:00 h
Sunday: 09:00 – 13:00 o’clock


(During the Bavarian vacations)

Monday- Sunday: 08:00 – 11:00 h and 17:00 – 22:00 h


If you need care outside our opening hours or a babysitting service, please let the reception know in time.

For our little guests we are happy to provide cribs, diaper pails and changing mats at the room upon arrival. In the Kids Club you can borrow a buggy free of charge. Your room telephone also includes a baby monitor function, more information about this is available at the reception.

Ski room / bike cellar

In the 2nd basement, directly connected to the underground parking, there is a locked, heated ski & bike cellar. This can be unlocked by our guests with the room card and used free of charge for private equipment. In addition, there is a device for washing your bike.

Allergy bed linen

Please contact our reception, we will be happy to have the bed linen changed for you.


All our pillows and comforter covers from Mühldorfer are additionally equipped with Imprima Antivira protective covers. These are the best protection against transmission of viruses and bacteria thanks to the proprietary HeiQ Viroblock method.

Ironing service

We offer our ironing service daily from 08:30 to 14:00. In addition, we will bring an ironing board and an iron to your room upon request.


You would like to give a gift to someone? For flower orders please contact our reception.

Letters & messages

Our mailbox at the reception is emptied daily. Messages sent to us (letters, e-mails, fax messages) will of course be deposited in your room box at the reception.


Stamps & postcards are available free of charge at the reception.

Business corner

Two PCs are located next to the reception. Here you can use the internet free of charge. If you want to print something, please send us the file as PDF by e-mail to [email protected], we will be happy to print your documents.


You are welcome to reserve and rent our e-bikes for a fee. Our staff at the reception will be happy to advise you regarding bike tours and excursions.