FAQ - Worth knowing

Covid 19-updates 15th March 2022


The 3G rule and mask requirement for hotel guests have ended on 3rd April 2022 throughout Germany. 


Our EDELWEISS Spa as well as the swimming pool are fully open and are available to our guests during opening hours.

Likewise, our EDELWEISS gourmet breakfast is available to our guests daily from 7 a.m. to 10.30 a.m. (no time slot allocation).

We always want to hand over an immaculate, lovingly prepared room. Therefore, we ask for your understanding that the room cannot be occupied before 3:00 pm. On the day of departure we will make the room available to you by 11:00 am. In case of late arrival and early departure, the room will be charged according to the agreed dates.

If you arrive before 3:00 pm or depart after 11:00 am, you can use the spa area free of charge. On the departure day, the spa is available until 3:00 pm. Please register for this at the reception.

For the Check-in you can park directly in front of the hotel. Afterwards, please park your car in the public underground car park. The entrance is directly opposite the hotel. In the 2nd basement level there are parking spaces reserved especially for hotel guests (Fee 7,- € per day). From the garage, you can take the elevators directly to the reception or to the floor of your room.

Max. entrance height: 2,00 m
For higher cars (max. 2,20 m) you can also use our car lift.
If you need to use the car lift, please contact the reception.

The most convenient way to get there is, of course, by car. If you are coming from Germany, take the A8 from Munich towards Salzburg. Take the exit "Bad Reichenhall" and drive toll-free via Bayerisch Gmain & Bischofswiesen to Berchtesgaden center. You will find us directly opposite the Alpen Congress.
Attention: please select the function "Avoid toll roads" in the navigation system, otherwise you will need a vignette for the Austrian motorway from the border at Walserberg.

Coming from the Tauernautobahn A10 in the direction of Salzburg/Walserberg (attention: toll sticker required!) take the exit Salzburg Süd/Grödig. On the main road via Marktschellenberg you come directly into the centre of Berchtesgaden.

Salzburg Airport is only 30 minutes away from Hotel EDELWEISS. We are happy to organize a transfer for up to 4 people via car - 55,00 Euro for one journey. Please book this service with us up to 24 hours before arrival.

It is also possible to travel by train - the final stop is Berchtesgaden main station. From there we will be happy to pick you up free of charge with our taxi service. Please book this service with us up to 24 hours before arrival. Other train stations nearby: Freilassing train station, Salzburg main train station.

You can reach the city of Salzburg in about 30 minutes, Grossarl in about an hour and Munich in about 1.5 - 2 hours. There are very good public transport connections to Salzburg. Timetables are available at the reception. 

The menu as part of half board is served from 6:30 pm - 8:00 pm (start) in our hotel restaurant. In our restaurant EINKEHR as well as at the hotel bar there is continuous hot food from 11:00 am - 10:00 pm.

We are happy to welcome external guests in all our restaurants.
Depending on availability and the hotel's occupancy, you can have breakfast in our hotel restaurant or enjoy our EDELWEISS 5 course menu in the evening. 

EDELWEISS breakfast from the buffet:
€ 28,- per adult
€ 15,- per child (7 - 15 years)

5-course dinner in the hotelrestaurant:
€ 55,- per adult
€ 30,- per child (7 - 15 years)

Yes, our kitchen is happy to cater to all your wishes. We have lactose/gluten-free products in the hotel, for example, there is a special corner for this at breakfast. Our gourmet menu in the evening also always has a menu especially for food intolerances. In addition, there is also a daily vegetarian alternative to our evening menu.

We recommend booking spa appointments in advance in order to best fulfil appointment requests.

Contakt EDELWEISS Spa: 
Phone +49 8652 9799-290 or mail [email protected]

At check-in you will receive a guest card against a deposit of € 10,00. The deposit will be deposited on your room bill in the meantime. The guest card is the key to many offers in the tourist region Berchtesgaden-Königssee, in the Bavarian State Spa Bad Reichenhall and Bayerisch Gmain, in Salzburger Land and in Chiemgau. With the guest card you can travel free of charge on almost all bus and train lines in the area of the Berchtesgaden-Königssee region. Car users benefit from a 50% discount on municipal excursion car parks. You receive free or reduced admission to numerous facilities or events.

The guest card brochure for more information is available in the rooms.

No. We ask for your understanding that we do not accept any pets at the EDELWEISS.

There are a total of six charging stations (including two Tesla stations) for e-vehicles in the car park on -2 level.

We offer our ironing service daily from 8:30 am to 2:00 pm. In addition, we can bring an ironing board and an iron to your room on request.

If you are spending your winter holiday with us at EDELWEISS, your vehicle should be equipped with winter tyres for the journey to Berchtesgaden. Winter tyres are compulsory in winter road conditions for the period from 1st of November to 15th of April of the following year. There is no obligation to use chains.

Directly in front of the Hotel EDELWEISS is the public bus stop from where the public (ski) bus goes to the following ski areas:

With the guest card you can use the buses free of charge. Ski rental is available directly at the Berchtesgaden/Oberau skiing school or at Intersport Renoth.

In the 2nd basement, directly connected to the underground car park, there is a locked, heated ski & bike cellar. This can be unlocked by our guests with their room card and used free of charge for private equipment.

All our pillows and comforter covers from Mühldorfer are additionally equipped with Imprima Antivira protective covers. These are the best protection against transmission of viruses and bacteria thanks to the proprietary HeiQ Viroblock method.

Just ASk - we are happy to help

If you have any questions about our house or your booking, please do not hesitate to contact our reception: